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Frequently Asked Questions
I just moved into my new office. I love it, but now I have a couple of questions...
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I’m getting hungry, where can I find something to eat? |
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There is a snack machine located at the north end of the office suite that has candy bars, chips and other small items. All items in the snack machine are available for 60¢. There is also Young’s Café located on the 1st floor of Ptarmigan at Cherry Creek. The Café features a salad bar, made-to-order sandwiches and other items for breakfast and lunch from 7:00 am to 3:30 pm. Daz Bog Café is yet another culinary choice; also located on the 1st floor, they serve coffees, pastries, some sandwiches and salads, along with other small items from 6:00 am to 7:00 pm. In addition to these three on-site choices, there are over 100 restaurants within a 3 mile radius of our office building. Our staff and other Boardroom at Cherry Creek members will be happy to recommend places for good food.
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When does mail get delivered to my office? |
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The exact time of mail delivery each day varies based upon the delivery schedule of the United States Postal Service and our scheduling needs. On most day, mail is delivered to our clients by 2:00 pm.
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What do I do with my outgoing mail? |
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The Boardroom at Cherry Creek staff will be happy to take care of your outbound mail for you. Simply place your unstamped or stamped mail, along with any FedEx or UPS items in the outgoing mail slot in the workroom no later that 3:45 pm. We can ship all packages and can handle all types of delivery requirements, including certified mail and delivery receipts. Please notify our staff of any special requirements. Our staff will place any necessary postage on your packages and take them to the first floor mail room or the local post office for you.
If you have a late outgoing item, the USPS picks up mail from the building at approximately 4:00 pm each weekday and UPS, FedEx and DHL all have nightly pick-ups from the building between 5:00 pm and 5:45 pm. If you are not able to make it to the mail room prior to these pick-up times, there is a United States Post Office located at Kentucky Ave. & Birch St. in Glendale. There is also a Post Office located in Cherry Creek North in between 2nd and 3rd on Columbine. FedEx drop boxes are located at each of these locations.
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When can I move furniture in and out of my office? |
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Unfortunately, there is not an isolated freight elevator located in the building. As a result, the main passenger elevators need to be used to transport any furniture to the office suite. To minimize the impact that furniture moving may have on the other tenants of and visitors to the building, all furniture must be moved either before 7:00 am or after 6:00 pm on weekdays, or any time during the weekends. Prior notice of any furniture moves MUST be provided to the center manager so the necessary arrangements can be made.
Unassembled furniture in boxes can be delivered during normal business hours, provided that the delivery of these items does not require more than one trip with a dolly or hand-truck. If you have a professional mover moving items for you, please have the moving company contact the center manager. A certificate of insurance and other paperwork may be required.
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When do the doors to the suite open? |
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The doors to our office suite are open from 8:00 am to 5:30 pm, Monday through Friday, excluding holidays. You and your visitors can access the office suite without a key during these hours. To get into the office center outside of these operating hours, you will need a key to the suite. The main doors to our office building and the elevators to our east tower are unlocked from 6:00 am to 6:00 pm, Monday through Friday and from 7:00 am to 2:00 pm on Saturday. In order to gain access to the fifth floor of the east tower outside of these hours, you will need a building issued security access card. To obtain a key to the office suite and/or a security access card, please contact the center manager.
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How will the receptionist answer my phone calls? |
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Basically, however you like. Just tell us how you would like to have your calls answered and to what number(s) you would like the calls connected to once we have received them. Unless instructed otherwise, the default manner in which we answer incoming calls is “Thank you for calling <<Company Name>>, how may I help you?” From there, calls will be connected to your office, if you are in the office, or to your voicemail box here, if you are gone. Once again, this is just our normal set up. If you would like for us to do anything differently – for example, connect calls to your cell phone if you are away from the office – please just let us know.
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How do I call a long distance number from my office? |
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To make a long distance phone call from any phone in our executive suite, a long distance access code must be entered after the telephone number. To do this, dial 9, 1, and the long distance number. You will then hear a second dial tone. Upon hearing this second dial tone, enter your access code, which will typically be the same as your copier and voicemail access code.
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How do I place a long distance fax from my fax machine? |
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Just like when you make a long distance phone call from a line in our suite, any long distance faxes have to have an access code entered after the phone number in order to go through. To do this, dial 9, 1, the long distance number, “Pause,” your access code, and then send. On most fax machines, the “Pause” button is also the “Redial” button, so look for a button saying “Redial/Pause.” Also, on most fax machines, entering one “Pause” is enough, but with some machines, pressing “Pause” twice may be necessary.
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My office is too hot/cold, how do I get it fixed? |
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To have the temperature adjusted in your office, please contact any of our staff members. We will contact our building maintenance department and they will adjust your office temperature to meet your needs.
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There is a light out in my office (or there is some other problem), who do I talk to? |
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Please just talk to one of our staff members to report any problem in your office. In most instances, we will simply need to contact our building maintenance department. With some issues, however, we will have to contact other individuals to take care of the problem. Regardless of what it is, though, just let us know and we’ll take care of the issue for you.
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Can I hang pictures in my office? |
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Yes, as long as your pictures/diplomas/etc. can be hung with nails. Please do not use any screws or wall anchors (molly-bolts) to hang any items on the walls. If anything other than nails are used, you may be billed upon your departure for repairs to the walls.
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I lost my security access card or parking pass, what do I do? |
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If you have lost either your security access card or parking pass, please notify one of our staff members to obtain a new one. We will submit a replacement request to our building management office and get you a new one, typically within one day. There is a fee to replace either of these items, so please keep track of both.
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Where can visitors park? |
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Free visitor parking is located immediately adjacent to the building and along the south and southeast sections of the parking lot. A complimentary valet service is also available for visitors to utilize. There is a time limit on the visitor parking spaces; however, a free visitor day pass can be obtained through one of our staff members if your meeting will last longer than the posted time limit. There are signs marking which sections are available for visitors and which ones are designated for monthly tenants. Please ask your guests to look for these signs when they visit the building to alleviate any problems.
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THE BOARDROOM AT
CHERRY CREEK
Alliance Business Centers
3773 Cherry Creek Dr N., #575
Denver, CO 80209
303.331.9100 (Phone)
303.399.6480 (Fax)
Email Us
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